The Pegasus Apart’Hotel is a full service, four star hotel offering the perfect trio of facilities, service, and location amidst the World’s Most Livable City – Melbourne, Australia.  Melbourne is thriving with so many options for restaurants, attractions, and tour opportunities that a concierge would have trouble keeping it all organized and available for the multitude of visitors.  Pegasus Apart’Hotel created this  interactive app available on the App Store and Google Play not only to enhance their guests’ experience before they arrive at the hotel but as well as during their stay in the hotel and help to unlock the best of Melbourne.

 

The App

Some guests may initially download the app for the basic amenity and hotel information, but they will quickly move on to check out the discounts and promotions that are currently available.  After that, they will proceed to the Melbourne attractions tab and decide whether a trip to Queen Victoria Market or Melbourne Museum is ensuing and get directions using the GPS enabled map.  Or better yet, all the local tour company details and listings are at their fingertips to browse through and consider.  There are also downloadable GPS triggered specialty walks around Melbourne that can be downloaded and used without the internet.

The hotel also wanted to digitize their restaurant and take away menu so that guests could quickly see what’s available and choose their meal.  Additional features include an easily accessible ‘Book Now’ and ‘Getting Here’ tab so that guests can add more nights to their stay and easily get directions from various points in Melbourne. The live Twitter feed from the hotel’s Twitter account adds another level of interaction to keep the guests on the pulse of the hotel.

 

Push Notifications

Pegasus Apart’Hotel wanted an ultimate personal touch for their guests and using push notifications helps them stay in contact with guests.  With push notifications, the hotel can place a geo-fence around the push notifications so that only guests in the hotel receive them.  Events like daily happy hour and specials are announced through the geo-fenced push notifications only to guests who are on the property.

 

The Tour Buddy Apps platform provided all these great features in order to help Pegasus Build a Better Visitor Experience.


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