FAQs

An app is a software application that is specifically designed to run on an iphone or android operating system.  The Tour App is a native app which means that the software and all its content is stored on the phone’s hardware (as opposed to on a website).  It does not require any internet or phone connection to retrieve the audio, images or content.  This means that the content appears immediately on the app without a delay.

iPhone Apps only run on iPhones and Android Apps only run on Smart phones with the Android Operating System.  This is because a native app is a piece of software specifically designed for its target operating system. 

An app that runs on all smart phones is known as a Web Application which is a
fancy name for a website that is specifically formatted for smart phones.  A web application requires wifi access and can have a slight delay in showing the images while it downloads from the
website.  Tour Buddy does offer its Tour App in this format so ask us about it.

No problem.

We can add different features, screens and graphics for an additional fee.  Overall it will still be a lot less than paying to have an app custom built for your organization.

Android and iPhone/iPod/iPAD users can download the app directly from the Apple or Android app store onto their device.  You can provide a link to the online store on your website where they can download it onto their computer and then it will be synched with their smartphone.

If you have all of your content ready, it should take about an hour or two to create your app online.  Most of our clients create their app in several sittings and choose to make changes to the content once they see what it looks like on the online app.  Once you have finished creating the app and give us the green light to publish it, we take a few days to review and test the app and then release it to the Apple and Android App Stores.  It will immediately be available on the Android Store but the Apple Store takes 1-2 weeks for review before releasing it to the store.  We will let you know when your app hits the stores and send you a link to it.

You will be able to make changes directly to the content in our Android apps through the App Builder Website and the changes will show up immediately. We also offer one rerelease per year to the app store with each of our pricing plans.  This means that an ‘update’ will appear on the phones of users who have already downloaded the app.

No limits.  You can include as many stops as you need to, though we recommend a max of about 30 per stop list so that users can easily navigate your app.  With our multiple list option, you can create up to 6 different lists and break up really long lists by category and make it easier for the user to navigate.

Well, not technically.  But the larger the size of the app the longer it will take your users to download the app.  If an app is over 20 MB on the Android Store or 50 MB on the Apple Store, the user is required to use wifi instead of a phone connection, to download the app.  Many audio tour apps are over these limits since audio files are so large (and users rarely complain) but it is something to consider when choosing the app content.